Shipping policy

SHIPPING POLICY

Last updated: August 2026

This policy explains how... we ship, how long it takes, what it costs, and what happens when something goes wrong. We've written it in plain language because shipping is where most online orders go sideways, and you deserve to know the terms before you buy rather than after.

  1. Where We Ship

Currently serviced We ship to all 50 US states, plus the District of Columbia.

Not currently serviced

  • International addresses outside the United States
  • PO Boxes
  • APO, FPO and DPO military addresses
  • US territories including Puerto Rico, Guam, US Virgin Islands and American Samoa
  • Freight forwarders and package consolidation services

Orders placed to any of the above will be cancelled and refunded in full. We'll email you to explain rather than leaving you wondering.

Alaska and Hawaii We do ship to Alaska and Hawaii, but please note that delivery typically takes 5–10 business days longer than the standard window, and some oversized items large rugs, furniture, bed frames may be unavailable to these states entirely. If an item can't be shipped to your address, you'll be notified before payment is taken.

Expanding If you'd like us to ship somewhere we don't currently serve, email us. We track these requests and they genuinely influence where we expand next.

  1. Order Processing

Processing time Orders are processed within 1 to 3 business days of being placed.

During processing we:

  • Confirm stock availability with the supplier
  • Verify your shipping address is complete and deliverable
  • Run standard fraud and payment verification
  • Prepare and confirm dispatch

What counts as a business day Monday through Friday, excluding US federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.

Order cutoff Orders placed after 2:00pm Pacific Time begin processing the following business day. Orders placed on a Saturday, Sunday or federal holiday begin processing on the next business day.

Emails you'll receive

  • Order confirmation sent immediately after checkout, confirming what you bought and where it's going
  • Shipping confirmation sent when your parcel is dispatched, including your tracking number
  • Delivery confirmation sent when the carrier marks your parcel delivered

If you haven't received an order confirmation within an hour, check your spam folder first, then email us.

  1. Delivery Timeframes

Standard delivery window 10 to 20 business days from dispatch. Including processing, total time from placing your order to receiving it is typically 11 to 23 business days.

Why our window is longer than some stores We work with specialist textile and home décor suppliers, and many of our products ship internationally before reaching you. We don't hold inventory in a domestic warehouse, which is precisely why we can offer the range and the pricing that we do. We'd rather state a realistic 10–20 day window and meet it than promise two-day delivery and disappoint you. If fast delivery is essential for your purchase, we're honestly not the right store for that order.

Items that take longer

  • Oversized rugs (9×12, 10×13): Add 3–7 business days. These require freight handling rather than standard parcel networks.
  • Furniture, bed frames and dining sets: Add 5–14 business days. These ship palletised or via freight carrier and often require a delivery appointment. The carrier will contact you directly to arrange a window.
  • Mirrors, glass and framed items: Add 2–5 business days. These require additional protective packaging and are handled separately through the network.

If your order contains any of these, we'll note the extended timeframe in your order confirmation email.

Periods that add delay

  • Chinese New Year (late January through mid-February): Manufacturing and logistics across much of Asia pause for 2–3 weeks. This affects the entire industry, not just us. Expect 7–14 additional days on orders placed in January and early February.
  • Peak holiday season (late November through December): Carrier networks run at capacity. Expect 3–7 additional days.
  • Severe weather events: Hurricanes, blizzards and flooding disrupt carrier networks regionally and can add a week or more.

We post notices on the site during known delay periods. We won't quietly let your order sit.

Delivery estimates are estimates The timeframes above are our honest best estimate based on typical transit. They are not guarantees. We're not liable for delays caused by carriers, customs processing, weather, industrial action, public health events, or any other circumstance outside our reasonable control.

  1. Shipping Costs

Shipping is included in the price shown on every product page. There is no shipping calculation at checkout, no threshold to reach, and no surprise fee on the final screen. The price you see on the product page is the price you pay. This applies to all standard orders shipping within the continental United States.

Exceptions

  • Alaska and Hawaii some oversized items may carry an additional charge, always displayed at checkout before payment
  • Remote or rural addresses carriers occasionally apply a remote-area surcharge; if this applies to your address we'll contact you before shipping, and you can cancel for a full refund
  • Redelivery... if a parcel is returned to us undeliverable and you'd like it resent, redelivery is at your cost
  1. Tracking Your Order

Getting your tracking number Sent by email as soon as your parcel is dispatched. You can also find it in your account under Order History, if you created one at checkout.

Understanding tracking behaviour

  • First scan takes 2–5 business days. A tracking number that shows nothing for the first few days is completely normal. It means the label has been generated but the parcel hasn't yet been scanned into the carrier's system. It does not mean your order is lost.
  • Tracking pauses during international transit. You may see no movement for 5–8 days while a parcel is in transit or clearing customs. Also normal.
  • Tracking may switch carriers. Parcels frequently transfer between an international carrier and a domestic one (typically USPS) for the final leg. Your tracking number will usually update to reflect this automatically.

When to contact us If tracking shows no update for 10 consecutive days, email us with your order number and we'll open a formal investigation with the carrier. Carrier investigations typically take 7 to 14 business days to conclude. We'll keep you updated throughout rather than leaving you chasing us.

  1. Split Shipments

Orders containing multiple products may arrive in separate parcels, on different days, from different origins. This happens because items ship directly from the supplier holding that product. A rug and a duvet set ordered together will very likely arrive separately.

What to expect

  • Separate tracking numbers for each parcel
  • Your shipping confirmation lists which items are in which shipment
  • Parcels may arrive days or occasionally weeks apart
  • No additional shipping cost split shipments never cost you extra

Nothing is missing If one parcel arrives and another hasn't, your order isn't incomplete, it's still travelling. Check your shipping confirmation to see what's in each parcel and the tracking for the outstanding one. If a parcel is more than 10 business days behind its sibling with no tracking movement, then email us.

  1. Address Accuracy

We ship to the address entered at checkout, exactly as entered.

Please check before you order

  • Street number and name spelled correctly
  • Apartment, unit, suite or floor number included
  • City, state and ZIP code all correct and matching
  • Recipient name matches the name on the mailbox or buzzer

After dispatch Once a parcel has been dispatched, we cannot redirect, intercept, recall or amend the delivery address. This is a limitation of the carrier network, not a policy choice on our part. Orders lost due to an incorrect or incomplete address are not eligible for refund or replacement. This is the single most common cause of a lost parcel, and it's entirely preventable.

If you spot a mistake Email us immediately with your order number and the correct address. If your order hasn't yet dispatched, we can almost always fix it. Once it's gone, we can't.

Undeliverable parcels If a parcel is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to collect from a carrier depot, we'll refund the product cost minus any return shipping charges we incur.

  1. Delivery Problems

Marked delivered but not received This is more common than you'd think, and usually resolves itself. Before contacting us:

  • Check around your property.. porches, side doors, behind planters, garages, under mats
  • Ask neighbours.. carriers frequently leave parcels next door without a note
  • Check with building reception, concierge or mailroom if you're in an apartment
  • Wait 24 hours carriers sometimes scan a parcel as delivered up to a day before it physically arrives

If it still hasn't appeared after 3 business days, email us with your order number. We'll open a carrier investigation and work with you on a resolution.

Damaged on arrival Inspect the outer packaging before opening, especially for mirrors, glass and framed items. If the box shows crush marks, punctures, water damage or impact:

  • Photograph the packaging before opening it
  • Note the damage with the courier at the point of delivery if possible
  • Open carefully and photograph the item itself
  • Email us within 7 days of delivery with all photographs and your order number

That documentation is what makes a claim straightforward rather than a dispute. We'll arrange a replacement or full refund at no cost to you.. you won't be asked to pay return shipping on a damaged item.

Wrong item received Email us within 7 days with your order number and a photograph of what arrived. We'll send the correct item and cover all shipping costs both ways.

Missing items from a parcel Check your shipping confirmation first the item may be in a separate shipment. If it should have been in the parcel you received, email us with a photograph of the parcel contents.

  1. Signature and Delivery Authority

Most orders ship without a signature requirement, meaning the carrier may leave your parcel at the delivery address without anyone present.

Higher-value orders typically over $500, including furniture, large mirrors and bed frames may require a signature. The carrier will attempt delivery and leave a card if nobody's home.

Package theft Once a parcel has been confirmed delivered to the correct address, responsibility passes to you. We're not liable for theft from a doorstep, porch or communal area. If you're concerned about theft, we recommend shipping to a workplace, a neighbour who's home during the day, or arranging carrier hold-at-location.

  1. Customs, Duties and Taxes

Orders delivered within the United States carry no additional customs charges or import duties payable by you. Any applicable duties are handled before the parcel reaches you. Sales tax, where applicable, is calculated and displayed at checkout.

  1. Lost Parcels

If a carrier investigation confirms your parcel is lost in transit, we'll send a replacement or issue a full refund.. your choice.

The process

  1. You report a suspected lost parcel (no tracking movement for 10+ days, or non-delivery after 3 business days from a "delivered" scan)
  2. We open a formal carrier investigation
  3. The carrier investigates, typically taking 7–14 business days
  4. Once confirmed lost, we replace or refund within 2 business days

We won't ask you to wait indefinitely. If a carrier is unresponsive beyond 20 business days, we'll resolve it in your favour regardless of the investigation outcome.

  1. Cancellations and Changes

Before dispatch: Orders can be cancelled for a full refund at any time before they ship. Email us with your order number.

After dispatch: The order falls under our Refund Policy. We can't recall a parcel in transit.

Because processing begins quickly, please email as soon as possible if you need to cancel.

  1. Pre-Orders and Backorders

Occasionally an item may be temporarily out of stock after your order is placed. If this happens:

  • We'll email you within 2 business days
  • You choose to wait for restock, swap for another item, or cancel for a full refund
  • We'll never hold your money on an unavailable item without telling you
  1. Questions

Email help@maevonhome.com with your order number in the subject line. We aim to reply within one business day.

If you're asking about a delayed parcel, please include the tracking number and the last scan date.. it lets us investigate immediately rather than emailing back and forth for the details.