Returns

30 day returns

If something is not right for your space, you have 30 days from the day your order is delivered to request a return.

What can be returned

Items must be:

• Unused and unwashed
• In their original packaging with any tags attached
• In resalable condition

Custom and personalised items made to your specification cannot be returned unless they arrive damaged or incorrect, because they cannot be resold.

Return shipping

Return shipping is paid by the customer. We recommend using a tracked service, as we cannot refund a return that does not reach us.

How to start a return

Email help@maevonhome.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send anything back before contacting us.

Refunds

Once your return arrives and passes inspection, your refund is issued to the original payment method within 5 to 10 business days. Your bank may take a few extra days to show it. Original shipping charges, where they were paid, are not refunded.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, email us within 48 hours of delivery with your order number and clear photos of the item and the packaging. We will replace it or refund it in full at our cost. You will not be asked to pay return shipping in these cases.

Cancellations

Need to cancel? Email us as soon as possible. If the order has not yet been dispatched we can usually cancel it. Once it has shipped, it falls under the return policy above.