FAQ

Shipping and delivery

How much is shipping?

Standard shipping is free on all orders over $35. Orders under $35 are charged a flat rate shown at checkout.

How long will my order take?

Orders are processed in 1 to 2 business days, then standard delivery takes 10 to 20 business days depending on where you are and what you ordered. Large items such as furniture and oversized art can take longer.

Where do you ship?

We currently ship within the United States.

How do I track my order?

You will get a tracking number by email as soon as your parcel leaves the warehouse. Tracking can take a day or two to start updating.

Why did my order arrive in separate parcels?

Orders with several items are often packed separately so nothing sits waiting. Each parcel has its own tracking and there is no extra charge to you.

Returns and refunds

What is your returns policy?

You have 30 days from delivery to return an unused item in its original packaging. Return shipping is paid by the customer. Full details are on our Returns page.

My item arrived damaged. What now?

Email us within 48 hours of delivery with your order number and photos of the item and packaging. We will replace or refund it in full at our cost.

How long do refunds take?

Refunds are issued within 5 to 10 business days of your return arriving and passing inspection, back to the original payment method.

Can I cancel or change my order?

Email us straight away. If the order has not been dispatched yet we can usually cancel or amend it.

Products

How do I know an item will fit my space?

Measurements are listed on every product page. Measure your wall, floor or bed before ordering, and mark the size out with tape if you are unsure. If you cannot find a measurement, email us and we will check it for you.

Are colours accurate?

We photograph products as accurately as we can, but screens vary and lighting in your room changes how a colour reads. If the shade matters, email us and we will describe it honestly.

How do I care for my item?

Care instructions are listed in the product description where the manufacturer provides them.

Payment and account

What payment methods do you accept?

All payment methods shown at checkout are accepted, including major credit and debit cards.

Is checkout secure?

Yes. Checkout is handled by Shopify and every payment is encrypted. We never see or store your full card details.

Still need help?

Email help@maevonhome.com and we will get back to you.